Delete your BharatOne account

1. In the BharatOne app: open the menu, go to Profile, tap Delete my account and confirm with your MPIN.
2. On the website: sign in, open Settings and choose Request account deletion.
3. If you cannot sign in: email info@mybharatone.com from the email address on your account, or call +91 96111 00712 (Monday to Saturday, 9:30 am to 6:30 pm). Tell us your retailer ID (JSKO ID) and registered mobile number; we confirm it is you before acting.

Our team checks that nothing is owed either way. Any money left in your wallets is paid to your registered bank account, and any transaction still waiting on a bank is finished first. We then delete your account, normally within 30 days of your request. Until then you can cancel the request from the same place you made it.

• Your login: you can no longer sign in with your password, OTP or MPIN.
• The name, email address and mobile number on your account.
• The phones signed in to your account, and their notification settings.
• All your signed-in sessions on the app and the website.

As a provider of payment and banking services, we must keep some records for a period set by law, even after an account is closed. We keep:

• Records of your transactions, wallet entries, commissions and payouts.
• Your KYC registration: the identity details and documents you gave when you registered.

These are kept only for as long as the law requires, used only for legal, audit and fraud-prevention purposes, and then deleted. They are not used to contact you or for marketing.

Write to info@mybharatone.com or read our privacy policy.